The aviation industry is on the precipice of an exponential growth surge, with estimates that India will need 400 airports and 3000 aircrafts in the next decade. With such high growth rates expected in the country, it’s no surprise that the hospitality and travel industries are also generating massive demands for quality personnel. This 12-month course, which is designed by the industry experts, provides RIHM students a comprehensive, all-inclusive training, enabling the students to write their own success stories.
This course is designed to train students on the skills required to become a cabin crew. The program encapsulates all the topics related to aviation hospitality that a cabin crew member is required to know. Students are trained on basic flight safety protocols, emergency routines and handling passengers onboard. They are taught about the different parts and functions of a commercial aircraft, and also about essential flight-related tasks such as embarkation and disembarkation procedures as well as onboard meal service techniques.
The course trains the student on the grooming skills required in the aviation, hospitality, tourism and customer service industries. Topics that are covered here include skin and hair care, western and traditional attires, and basic grooming practices, dental care, professional make-up techniques etc. The important art of walking impressionably and following certain social etiquettes are also covered.
This course is highly interactive and helps the student develop the personality traits required to work in a professional environment. This course familiarizes the students with positive attitude, anger management, empathy, perception, motivation and stress management. The course instills in them great confidence and makes them true leaders. The importance of complementary characteristics and participating in team-building activities are also discussed in detail.
This is a vital course that trains the student on customer handling skills. Students are briefed about the different types of customers as well as the basic needs of each customer. Students are also made aware of what makes customer service exemplary. This course equips them with the skill sets to deal with ease even the difficult customers successfully.